We provide the best training skills for the best team
When training our customer service representatives, all training is done in a 100% virtual setting. Training takes about three weeks with six to seven contact hours per day. There is a virtual classroom setting where training takes the form of both demo and practical work. Features such as screen sharing are used so agents can better understand the program. Regarding the practical aspect of training, agents are required to complete various tasks online.
Trainees are placed into what is called “nesting” or “blanket care” in our breakout room where they are joined by a Quality Analyst and Team Leader.
Certified Professional Quality Facilitators
Each trainer at Emerge BPO Work At Home has first - hand experience and knowledge in their field. Certification in the subject matter is a must and refresher courses are taken weekly to keep in line with the best practices in the field since it is constantly changing to suit the customer’s needs.
Interactive and fun hands-on practice
Our training facilitators work diligently to ensure your learning experience with Emerge BPO Work At Home is meaningful, interactive and fun. There are course outlines and modules specifically designed for students who desire taking ownership of their learning. A significant amount of hands-on-practice, whole group activities, and peer-to-peer small group collaboration are integrated to provide team member trainees with a thorough understanding of what their new role will entail. Upon graduation from the program, learning will continue as an apprentice, where you will take live calls with the supervision of your Support Team.
Additionally, the Support Team of Facilitators, Coaches and Team Leads will assist you throughout your classroom learning, apprenticeship (on-the-job learning), and once you are in full production.